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Dispatch'r Question re; Company Name in Condition

  • December 4, 2016
  • 1 reply
  • 21 views
P
Apprentice

Hi,


When using Dispatch'r rules.


Under Condition.


If I select Company Name I have to type in a value.


Does this value represent the names of the companies I have entered under Admin / Companies ?


If so does this mean that any ticket being opened by a requestor that is listed against that company will met the condition?


Thanks.

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    1 reply

    P
    Apprentice
    • paul.dunlop
    • Author
    • Apprentice
    • December 4, 2016

    basically if the above is wrong..


    What I'm after is a means to have any new ticket being created from email be reviewed for the source domain it is coming from and then be assigned to a customer company..


    which then will give it the appropriate SLA


    how can I achieve this?


    thanks.

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