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Email has already been taken

  • February 15, 2019
  • 1 reply
  • 48 views
J
Apprentice


I need to update my email address but prompts an error:

image


I searched if the email is already been taken but no results found, neither in requesters nor agents list



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    1 reply

    T
    Community Debut

    Hi Jeramie,


    This problem occurs if the User profile was trashed. This won't reflect in search result as the search excludes deleted Tickets/Users.


    You can find the User profile from Admin>Contacts and filter for Deleted Contacts, once you restore it, you should find the option to update the profile.


    Hope this helps!!

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