i am new to freshworks and i want to confirm if there is way to integrate Gmail with Freshworks.
I honestly want to know if when i create a user on Gmail it automatically created on fresh works
Question
EMAIL integration
+1Ndio unaweza kuiunganisha Email yako na mnganisho huu kwa pia wakati wa kujiandikisha kuna sehemu ya kuweka email yako ili kupokea taarifa na jumbe mbalimbali kwa wakati
Ndio unaweza kuiunganisha Email yako na mnganisho huu kwa pia wakati wa kujiandikisha kuna sehemu ya kuweka email yako ili kupokea taarifa na jumbe mbalimbali kwa wakati
Thank you
+2Hi ,
For creating a support channel with Gmail , we do have an option in Freshservice where any emails sent to the support mail-address wil get converted as tickets. You can refer to the following article to create a channel : https://support.freshservice.com/en/support/solutions/articles/154123-setting-up-your-support-email-address
We would not be able to sync users from G Suite into Freshsevice automatically due to certain changes with Google API. We’ll keep the thread updated if there are any improvements.
Regards,
G.Adhitya
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