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Question

Email notification undelivered

  • February 15, 2024
  • 2 replies
  • 42 views
M
Skilled Expert
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I have this error inside a ticket and it suggests me 2 emails that I have checked and they are active and correct. Where is the problem?

I resolve, therefore I am!
zachary.king

2 replies

zachary.king
Top Contributor ⭐
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  • zachary.kingTop Contributor ⭐
  • Top Contributor ⭐
  • February 21, 2024

Hello @manovades, I have seen this a couple of times when an IP address associated to Freshservice is blacklisted by SPAMCOP. I would suggest raising a ticket with Freshservice Support for further troubleshooting.

- Zach / ITOps Supervisor - ITSM
zee23
Community Debut
  • zee23
  • Community Debut
  • February 21, 2024

  1. Check the Undelivered Message:

    • Look for any error messages or bounce-back messages in the undelivered email notification. These messages often provide information about why the email couldn't be delivered.

  2. Verify Recipient Email Address:

    • Ensure that the recipient's email address is entered correctly. Typos or mistakes in the email address can lead to delivery failures.

  3. Check Mailbox Availability:

    • Confirm that the recipient's email server is operational and can accept new emails. Sometimes, a recipient's mailbox might be full, or their email server might be experiencing issues.
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