hi community,
i want to implement something like SLA that the change form in fresh service will not except last minute change at least 3 days before making major changes like in network or something like this
could you provide help
thank you!



hi community,
i want to implement something like SLA that the change form in fresh service will not except last minute change at least 3 days before making major changes like in network or something like this
could you provide help
thank you!
The logic could look like this:
Get the current day
Get the diffinhours from now to the start time
Compare the day to required lead time in hours to the week day (Today: Monday - Earliest possible week day: Thursday. Today: Friday - Earliest possible: Wednesday. As we do not work on the weekend).
The last step is a bit more difficult in our setup as we have different lead times for every change type.
Hope that helps.
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