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We upgraded from Freshservice Pro to Enterprise because of the Sandbox option.
What is better than changing and testing than a sandbox instead of your day2day production environment?
But I noticed that a lot of data/settings are not equal in production and sandbox. A lot is missing or not replicated.
How is it than a ‘TEST’ environment? How can I test without it being identical?

Can anybody explain this?

Hi.

Sandbox needs to be Synced every once in while.

You may check this KB:

Introduction to Sandbox in Freshservice : Freshservice

Please keep in mind that not all data is actually synced, as it is stated in the aforementioned KB.

This is an extract from that article:

 

 

Hope this helps.

 

Regards,

Hello Elvis,

Thank you but I was aware of that. And that is exatly my point.
So many things are not synced and you do not have an exact copy of the real world.
But maybe that will cahnge in the future

 Hello Elvis,

Thank you but I was aware of that. And that is exatly my point.
So many things are not synced and you do not have an exact copy of the real world.
But maybe that will cahnge in the future

Yes, hopefully. I’m not sure if there is a Feature Request for that, but I invite you to check and/or submit one for they to consider it:

Freshworks Ideas | Freshworks Community

 

Please, ensure to share the link to the Idea once created in order we could vote on it.

 

 

Regards,

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