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Field Service Management

  • June 30, 2022
  • 1 reply
  • 39 views
Daniel Söderlund
Top Contributor ⭐
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Hello,

 

Anyone knows if the Field Service Management will come to Freshservice?
I see a big use for this if you have a group for onsite support. 

 

//Daniel 

Synerity | Your Nordic Freshworks Partner | Seamless Support & Solutions | www.synerity.eu
    zachary.king
    manns

    1 reply

    manns
    Skilled Expert
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    • manns
    • Featured Influencer
    • July 1, 2022

    @daniel.soderlund field service management is definitely a great enterprise service management use case. I wrote about it in 2014 calling out:

    1. The ability to create work orders from incidents
    2. Drag-and-prop visual dispatch and automation
    3. Location-based management
    4. Consolidated inventory and parts management
    5. A mobile optimized interface for field service technicians
    6. Customized reporting and dashboards

    Being provided by the ITSM/service management tool via mobile capabilities in the main. 

    Cheers, Stephen || https://ITSM.tools
    D
    Daniel Söderlund
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