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Question

Filters for Custom drop-down fields in a Service Catalog item

  • July 26, 2023
  • 7 replies
  • 50 views

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Hi all,

I want to limit the possible choices in a Service Request form for our requesters to chose from.
how can i apply a filtering to a drop down element, that has “Assets” as its data source, to e.g. the Asset state?
i only see filters for Asset Type, Department and Location.

any ideas?

 Günther 

7 replies

Daniel Söderlund
Top Contributor ⭐
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Hello 

In what way do you like to filter ? 

 

//Daniel 


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  • Author
  • Skilled Expert
  • July 27, 2023

Hello,

in the Custom field of the Service Catalog i have this dropdown to sleect an asset of type “SharePoint Site”:
 

as you can see, it only allws me to add conditions on Department and Location, but not on e.g. State, so that “Retired” assets are not offered to the user:
 

 

hope this depicts it sufficiently.

 Günther


Daniel Söderlund
Top Contributor ⭐
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I haven’t tested it yet that much, Asset is my weak point in FS.
Can the users see assets that are retired? 


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  • Author
  • Skilled Expert
  • July 27, 2023

Yes, all Assets are offered that meet the Asst Type Criteria, irrespective of State. 

so would this be a product enhancement idea to extend the filtering capabilites for custom fields that offer asset as their data source?


Daniel Söderlund
Top Contributor ⭐
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Yes, all Assets are offered that meet the Asst Type Criteria, irrespective of State. 

so would this be a product enhancement idea to extend the filtering capabilites for custom fields that offer asset as their data source?

ya or option to just show in stock. 


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  • Author
  • Skilled Expert
  • July 27, 2023

not sure where i can find any option inside the Service Catalog definition to only show in stock. 


Daniel Söderlund
Top Contributor ⭐
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not sure where i can find any option inside the Service Catalog definition to only show in stock. 

I meant that could be added as a Idea in the idea forum