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I am setting up the onboarding module and want to use answers from the “reporting manager” question (account number to use for purchases) to fill in a field for the service item.  I cannot figure out what the field name for that question is.  How can i do this?  I tried to pull it from the API call in Postman, but it is giving me an error 404 on the onboarding tickets that have this field….not sure what that is all about LOL.  

@shannon.mejia Which API did you use?  Onboarding/Offboarding tickets and forms have a different API call then regular service requests and items.  It’s at the bottom of the API list.

 @ITMike Yes, I used the API dictionary thing and used the API call on that form:

 

 

/api/v2/onboarding_requests/sid] 

 

replacing the gid] with the actual ticket number.  It works for some tickets, but those don’t have this field I need, which doesn’t make sense why it doesn’t work for those.  

 

@shannon.mejia can you post a screenshot of what your trying to pull?

This field circled is what I am trying to get the field name:

 

 

That field is captured in the reporting manager response on the onboarding.  Basically I want the reporting manager to type in the account number at the top and then any service item that needs an account number for the system to copy it there and the reporting manager doesn’t have to type it in repeatedly.

 

 

that is weird it pulls all the fields for me on each one.  I would put in a support ticket so they can see directly into your environment and try the api’s.
 

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