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Hello,

If we have problem customers that we want to flag up when they contact us, or have their tickets automatically assigned to a certain person, is there an easy way to facilitate this?

 

Thanks,

 

Craig 

 

 

Hi Craig.

Quick question: You posted your inquiry under FreshService forum, but tagged it with Freshdesk.

Which of these are the inquiry referring to?

Anyway, in both it can be achieved; not as very simple, but yes, via Workflows / Automations with API calls and the Assignment Workflow / Automation.

 

Best,

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