Hello,
If we have problem customers that we want to flag up when they contact us, or have their tickets automatically assigned to a certain person, is there an easy way to facilitate this?
Thanks,
Craig
Question
Flagging contacts from certain individuals
+12- Top Contributor ⭐
Hi Craig.
Quick question: You posted your inquiry under FreshService forum, but tagged it with Freshdesk.
Which of these are the inquiry referring to?
Anyway, in both it can be achieved; not as very simple, but yes, via Workflows / Automations with API calls and the Assignment Workflow / Automation.
Best,
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