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Question

Followed Article (50000000589) to restrict users from seeing certain SR item but I can still see them. If you're an Admin, can you still see them?

  • July 14, 2023
  • 1 reply
  • 17 views

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https://support.freshservice.com/en/support/solutions/articles/50000000589-how-to-restrict-catalog-items-to-specific-users-

 

Hello, i followed the guide above to restrict SR item from being displayed for several users (or allow it only for a requester group(s) 

 

Even after updating the ‘Requester Visibility’, I (Admin) am still able to see that SR item. 

 

Is this because I am an admin or is there something I need to do more? I double checked I am not part of that Requester group. I also tested by updating ‘Agent Visibility’ to only include a group that I am not a member of. 

 

1 reply

Daniel Söderlund
Top Contributor ⭐
Forum|alt.badge.img+14

https://support.freshservice.com/en/support/solutions/articles/50000000589-how-to-restrict-catalog-items-to-specific-users-

 

Hello, i followed the guide above to restrict SR item from being displayed for several users (or allow it only for a requester group(s) 

 

Even after updating the ‘Requester Visibility’, I (Admin) am still able to see that SR item. 

 

Is this because I am an admin or is there something I need to do more? I double checked I am not part of that Requester group. I also tested by updating ‘Agent Visibility’ to only include a group that I am not a member of. 

 

Admins can always see them.