Hello, i followed the guide above to restrict SR item from being displayed for several users (or allow it only for a requester group(s)
Even after updating the ‘Requester Visibility’, I (Admin) am still able to see that SR item.
Is this because I am an admin or is there something I need to do more? I double checked I am not part of that Requester group. I also tested by updating ‘Agent Visibility’ to only include a group that I am not a member of.
Hello, i followed the guide above to restrict SR item from being displayed for several users (or allow it only for a requester group(s)
Even after updating the ‘Requester Visibility’, I (Admin) am still able to see that SR item.
Is this because I am an admin or is there something I need to do more? I double checked I am not part of that Requester group. I also tested by updating ‘Agent Visibility’ to only include a group that I am not a member of.
Admins can always see them.
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