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Fresh Service availability

  • April 24, 2014
  • 6 replies
  • 255 views
N
Apprentice

Hello


what is the up time of Fresh Service?


does it ever go down?



    This topic has been closed for replies.

    6 replies

    S
    Contributor

    We guarantee an uptime of 99.8%.

    M
    Contributor
    • mgeschiere
    • Contributor
    • December 16, 2014

    Hey Narain,


    What will be done if the downtime is longer than 1 min?

    V
    Contributor
    • vijay.shankar
    • Contributor
    • December 17, 2014

    Hi 


    We have an uptime guarantee of 99.8% and we try to remediate any downtime within 1 minute.


    BTW, with the 99.8% uptime, we can be down for 30 mins, every month (which itself gives us 99.9%). I am not saying, App will be down for such a long time, but its our permissible downtime, as per our contract 


    But rest assured,we have 24X7, Premium support with Amazon, and they have been helpful enough to ensure we maintain our SLA, for the past 1 year (Knockwood)


    thanks
    Vijay

    C
    Community Debut

    hi all 



    could have the downtime  time and date from last year ?


    Regards


    Christian

    R
    Apprentice
    • robinh
    • Apprentice
    • February 27, 2017
    What happened today at 2:10 Eastern?

     

    C
    Community Debut
    • cbrasga
    • Community Debut
    • March 22, 2017

    If you want to check on the status of their service at any time you can goto: http://status.freshservice.com.


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