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Hello,

We are trying to prepare an workflow automator, which will close parent ticket, when all related tasks are closed, but so far we didn’t find a way how to prepare condition, which on task closure will check all tasks related to the same parent ticket and if all are closed, to automatically close the ticket. 

Did any of you have such problem and maybe found the solution? It looks like quite obvious thing for such tool, but so far I didn’t find any solution for this problem.

 

Thank you in advance.  

Hello, 

 

Have you tried to create a Task Workflow(WFA) and in a action you select to performer the action on the parent ticket?

 

 

That flow will try to close the parent ticket. It will fail until all tasks are resolved. 

need to set this as well 

 

Perfect! It looks like ideal solution. Thank you very much :)

Perfect! It looks like ideal solution. Thank you very much :)

If you like to have condition so this only happen on just specific tickets with tasks you could use Tags on the ticket. 

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