I’m trying to create an automator that will create a child ticket to a ticket created via email, (based on criterial in the subjectline).  Anyway, I’m trying to trigger the webhook to do this, but it’s just no working.  

Has anyone here done this?  Perhaps my callback URL is not correct.  I”m using:

https://<sandboxdomain>.freshservice.com/api/v2/tickets/{{ticket.id_numeric}}/create_child_ticket