Hello,
According to this page (https://support.freshservice.com/en/support/solutions/articles/154961-forwarding-tickets-to-a-third-party), when forwarding a Freshservice ticket:
Now, the ticket would be forwarded to the recipient from your support email address along with the latest replies.
Do someone know how many replies can be sent?
We had a case (ticket with a few exchanges between the Requester and the Agents involved) where the original message was not included when forwarding the latest reply via email.
Thanks.