Hello everyone,

We are using Freshservice in our company, and have onboarded recently department outside of IT to use Freshservice (eg: People, Legal etc.).
This led to the creation of new groups, including restricted groups.
I receive question from users of those groups as they “lost” access to some tickets (I guess by re-assigning the ticket to a restricted group they don’t have access to, maybe by mistake).

I’m curious to know if there is a way, as an admin, to know to which group a ticket is currently assigned?

I don’t care about any details of the ticket, but only the group is currently assigned.
The only information I have is the ticket ID.
I’ve tried via the UI or the API (get tickets detail via ticket id), but as the group is restricted (and I’m not part of the group), I can’t access the information.

Thanks,
Matthieu

Thanks for your reply.
In this specific situation, I don’t even know who is the requester, I just have the ticket ID .