Hey team,

I’ve created an integration between Zoom Contact Center and Freshservice.  I’m attempting to look-up a requester via  /api/v2/requesters?query=?query] using the mobile_phone_number.

The mobile number in the requester is in e.164 format and I cannot get any requesters to come back with an HTTP Get.  If I take the same number and put it in the format of (XXX) XXX-XXXX, it will return the requester with this number.  Is the e.164 format supported in APIs?

In Postname if I use:

https://domain.freshservice.com/api/v2/requesters?query=mobile_phone_number:'+19XXXXXXXXX'

I change the format of the number in the requester to (9XX) XXX-XXXX and use this in postman:

https://domain.freshservice.com/api/v2/requesters?query=mobile_phone_number:'(9XX) XXX-XXXX'

I get the requester.  Any guidance would be appreciated

Thank you,

Steve