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FS - restrict requested for to all requesters and not allow unkown emails

  • March 31, 2025
  • 6 replies
  • 37 views

MarkItamsys
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Hi,

 

On a service item, have you found a way that when we check requested for we can only pull up all requesters and not add in new emails that don’t exist freshservice?

 

Many thanks

 

Mark

6 replies

Hubert.Panszczyk
Top Contributor ⭐
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In December, I corresponded with FreshService support regarding this issue and was informed that, at the moment, there is no option to limit this lookup.


MarkItamsys
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  • March 31, 2025

@Hubert.Panszczyk thanks I thought as much, you can grey it out but...I’ll update if i get a different feedback


Hubert.Panszczyk
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@MarkItamsys 
I found those emails in my inbox :) If nothing has changed since then, unfortunately, we don’t have many options to manage this


Daniel Söderlund
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Best you can do is to enable this and they can search for existing requesters. 

 

 


MarkItamsys
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  • March 31, 2025

@Daniel Söderlund thanks however i assume that in this case you can’t key in a requested for Ill test


MarkItamsys
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  • March 31, 2025

@Daniel Söderlund thanks however i assume that in this case you can’t key in a requested for Ill test

Unfortunately worse in some ways as you can key in any email, to limit issues it seems as though the safest is to limit the email domains allowed (which will avoid external emails). Support have linked my email to an existing feature enhancement