Hello Freshworks Community!!!
Hope your week’s been off to a great start! Whether you’re powering through big projects or taking a well-deserved breather, we’re excited to have you here.
I’m @Sai Swasthika part of the team behind Freshworks University — our customer learning platform built to help you master Freshworks products and drive real-world outcomes.
We’ve recently revamped our platform to bring you a more structured, intuitive, and engaging learning experience — complete with new self-paced courses, certifications, and hands-on exercises tailored to real customer use cases that will help you learn, grow, and succeed with Freshworks products.
If you are new to the Freshworks University, please Register & Explore here
We’re excited to kick off a series of interactive virtual workshops hosted by our Community Subject Matter Experts, specifically tailored for our Learners to enhance their Product Knowledge.
You’ll see more such sessions in the future covering product best practices & expert demos in a workshop format — all hosted and accessible through Freshworks University.
Join us in this Expert Led workshop on Change Management hosted by @Dominic Dilip . Please register, if you haven’t already!
Here is the direct link to join the session -
https://freshworks.zoom.us/webinar/register/WN_ImDp2cqjQ0afeIPUKl7jkQ
Please tag me or @Kamakshi V in case you have any issues logging in or have questions around this session.
See you all there!
Hi Everyone,
Please do join me in this virtual workshop on Change Management with Freshservice on the 29th April at 8:30 AM PST
Few Things about Me:
I’m a Solution Architect for the Freshservice Professional Services Team and I have been implementing Freshservice close to a Decade almost from the inception of the Product itself.
Key Takeaways:
1. If you are not using Change Management in Freshservice , this workshop will help you understand what the product can do and what will you need to setup it up.
2. If you are already using Change Management in Freshservice, this workshop will be a good refresher and you will learn some common use cases and recommendations that we have implemented for customers.
As a Pre-read , I have attached our standard recommended change Lifecycle for the default type of Changes and why will you need to have change management in your company.
Looking forward seeing you all 
If you missed this you missed a great seminar! Thank you, Dominic, for all of the valuable information and for staying late to ensure that everyone had their questions answered.
Looking forward to a Part 2!
Top shelf work! Thanks again,
Scott
Thank you for such a great seminar. I would like to know when the recording will be available.
Best,
Edwin
I was sad to have to leave early, but I really enjoyed the content. Look forward to the recording and any additional sessions. Thank you @Dominic Dilip for your time and expertise.
Hey folks! 
Thank you for the roaring response to yesterday’s session — we loved having you all there!
In case you missed it (or want to revisit a few key takeaways), here’s the session recording 
:
https://freshworks-341.wistia.com/medias/il5h5cg94m
Have more questions? Drop them right here — and we’ll see you in another interactive session real soon! 
Hey folks!
We’d love to know what topics you want us to dive deeper into in Freshservice. Drop your suggestions right here!
@zachary.king @SW-Scott @ewong @eeha0120 @Dejano
Building and customizing Reports and fully using Analytics, please.
Also, best use of Product Catalog and tying it in with Requests and Service Catalog.
I would love to have a session around problem management, release management, workspaces best practices, and analytics.
Thanks for starting this thread! I’ve recently started exploring the Change Management module in Freshservice and I’m curious how others are handling approvals and workflows, especially for emergency changes. Also, does anyone have tips on getting end-users more engaged with the process? Looking forward to learning from everyone’s experiences.
This sounds interesting! I've been trying to get a better grasp on change management in Freshservice, especially when it comes to customizing workflows for different types of changes. Looking forward to learning from others here. Has anyone tried automating approval steps based on change categories?
@amelia5d3 here is the link to the webinar
Dominic specifically focused on handling approvals and provided a GREAT PDF that might help you. So you don’t have to hunt it down in the thread, I’ve attached it here as well.
The Webinar is ling but it was well worth the time for me and my team.
Take care,
Scott
Heyy Folks!
Happy Friday! We are gearing up for an Episode 2 of Change Management which will be hosted by our very own @Dominic Dilip !!!
Before we start curating the content for the next session, we’d love to hear from you!
What are the key focus areas you'd like us to dive deeper into? Where do you need the most support?
Let us know what topics you'd like to see covered in Episode 2 of our Change Management series!
That is great news! I don’t have specific questions since we haven’t implemented the Change Management module yet but I’m positive that it will be well delivered and I’m looking forward to joining in!
-Scott
Heyy Folks!
Happy Friday! We are gearing up for an Episode 2 of Change Management which will be hosted by our very own @Dominic Dilip !!!
Before we start curating the content for the next session, we’d love to hear from you!
What are the key focus areas you'd like us to dive deeper into? Where do you need the most support?
Let us know what topics you'd like to see covered in Episode 2 of our Change Management series!
Hello @Kamakshi V,
I would love to see more information around risk assessments for changes. As well as, information regarding the use of maintenance windows and the status page. Could there be talk about how to leverage the change calendar (it is not very intuitive in the product at the moment), and what might be potentially coming down the pipeline for enhancements to the Change Management module?
Around change management in general, I would appreciate discussion on how organizations define what requires a change request, what could be considered a service request, and how to manage that distinction.
Lastly, the topic of Change Advisory Boards and the CAB meeting would make for great discussion as well!
Look forward to the session!
