I have a custom card widget that’s been created as a shortcut to a Service Catalog item. This item however is only available to one requester group intentionally. While the item is restricted to all other requesters, the card widget is not. Rather, it will just redirect to an error page for anyone who is not in the designated requester group. Is there a way for me to hide this widget to only be viewable by this requester group to avoid others clicking on it and being concerned about the error page?
Answer
Hide Custom Card Widgets on Service Portal
Best answer by zachary.king
Hello
Something similar to this should work
<script>
$(document).ready(function () {
var userEmail = '{{user_info.email}}';
if (userEmail === 'zachary.king@ced.com') {
$('a.card[data-ce-id="id-of-your-card-here"]').hide();
}
});
</script>Hope that helps!
Thank you so much! I’m curious though if this script could be altered to check if the logged in user is within a certain requester group instead of checking the email? Im worried about upkeeping long term if the requester moves departments. It’d be easier to alter the requester group vs editing the script.
You might be able to call the Freshservice API to check if the logged in user is a part of the requester group. I would agree, the overall maintenance of managing the list of people could get tedious.
+11- Community Manager
Pinging some of the members who could share some insights !
Freshworks Community Manager
+16- Top Contributor ⭐
Hello
Something similar to this should work
<script>
$(document).ready(function () {
var userEmail = '{{user_info.email}}';
if (userEmail === 'zachary.king@ced.com') {
$('a.card[data-ce-id="id-of-your-card-here"]').hide();
}
});
</script>Hope that helps!
Hello
Something similar to this should work
<script>
$(document).ready(function () {
var userEmail = '{{user_info.email}}';
if (userEmail === 'zachary.king@ced.com') {
$('a.card[data-ce-id="id-of-your-card-here"]').hide();
}
});
</script>Hope that helps!
Thank you so much! I’m curious though if this script could be altered to check if the logged in user is within a certain requester group instead of checking the email? Im worried about upkeeping long term if the requester moves departments. It’d be easier to alter the requester group vs editing the script.
+16- Top Contributor ⭐
- Answer
Hello
Something similar to this should work
<script>
$(document).ready(function () {
var userEmail = '{{user_info.email}}';
if (userEmail === 'zachary.king@ced.com') {
$('a.card[data-ce-id="id-of-your-card-here"]').hide();
}
});
</script>Hope that helps!
Thank you so much! I’m curious though if this script could be altered to check if the logged in user is within a certain requester group instead of checking the email? Im worried about upkeeping long term if the requester moves departments. It’d be easier to alter the requester group vs editing the script.
You might be able to call the Freshservice API to check if the logged in user is a part of the requester group. I would agree, the overall maintenance of managing the list of people could get tedious.
Thank you Zack! This is very helpful! I’ll look into the API call and if I can get it to work, I’ll try to post that here for anyone else who could find value in this.
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