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Hi,


Can I get Hide/ Disable actions for both custom and default fields in both Card and list view?


same problem, there are useless fields that creates only messy

I’d like to hide urgency, source, impact, group

Hello Gowthami & @MrM,

 

Freshdesk provides the ability to customize the table view of the ticket list view, at the moment. The customized table view allows agents to add or customize the default/custom ticket fields. This would help lookup the data agents need immediately, without having to view the ticket properties of each individual tickets.

Article for help: Customized Table View In Freshdesk

 

@MrM if you’re using Freshservice, as I can see from your request, you can hide those fields as indicated by @hemanth.ramya in the table view. But you can also hide those fields inside the ticket properties tab by creating a custom Business rule.

Admin → Business rule → Create new

Run: new or update module

Condition: Ticket Status is not empty

Action: Hide (list the fields you want to hide).

thanks, I already hide in the table view, my issues are:

  • hide fields when I create a ticket
  • hide fields in right bar with all filters

for example, I don’t use “groups”, “urgency” and “impact” but I have them everywhere

is it possible to hide? thanks

Thanks for sharing your insights, @Nexus. The above suggested solution is applicable for Freshdesk too! :)

@MrM, for your requirement to hide ticket fields in new ticket page and ticket details page of the agent portal, you can make use of applications like Hide fields, Hide/Disable Ticket Fields. Links to get detailed insights on the apps:

 Cheers,

@hemanth.ramya thanks but I’m using FreshService

@rajagopal.baladhandayutham or @sanofar.allahpichai - You can maybe help @MrM on hiding ticket fields within Freshservice.

Hi @MrM, In Freshservice, you can make use of the feature called Business rules which allows you to show and hide form fields based on conditions. You can refer to the solution article “ Create No-Code Dynamic Forms with Business Rules” for further information on this.

Please do reach out incase you need any further clarifications.

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