Holiday Masterclass on Service Management beyond IT | RSVP Now!

Woo Hoo!!!!! Pumped for this session!

Hi @manns! What are some themes that our members can look-out for from this Masterclass? Would love to hear from you.

Hopefully there will be something for everyone. As I’ve experienced at the Service Management World conference this week, there are still many organizations that need to understand what ESM is and entails (in reality) before taking on board guidance on execution.

Post your questions for @manns and @Deepthi here!! Would love to see you all tomorrow to catch them live!

@keefe.andrews @Stratto @ggallaway @rubi.odell @Glavin Crasta @zachary.king @Warden Brown @Sophie Murgatroyd @i.cameron @joshyftw @Denise.S.P @BrynCYDEF @stacyv @mmccoy @raymondcanilao @daniel.soderlund @Krystal A @KeithW 

There was so much coverage of ESM (along with EX) at Service Management World in Orlando last week - from panels to presentations. HDI also shared its 2022 ESM data which I’ll post shortly.

Hello @manns and @Deepthi, if you were going to start the implementation of ESM inside your organization where would you start first? A specific department, a specific task or process, or the use of a specific tool?

Look forward to this session. Take care 😎

Hi @zachary.king, thanks for the question. I’ve made a note to cover this today.

Hi all. If you have any ESM questions for our discussion later today, please drop them here or use the chat feature in the session. Thanks :)

Great session! Using business language to justify ESM is so important. That’s what leaders need to hear. Thanks for covering this great content!

Morning. If you want a copy of the slides we used for this discussion, here they are thanks :)

Here’s the video link too: https://www.linkedin.com/video/live/urn:li:ugcPost:7000836384957583361/