How can I create a ticket or add a note to a ticket with an attachment in Powershell

Hello @Lucas, I would suggest dropping your question in the developer community at https://community.developers.freshworks.com/. I am sure you will find a solution to your issue.

-Zach

Hello Zach,

Thank you for your answer
I’ll go ahead and follow your tips
I’ll keep this thread updated if I have an helpful answer from the devs

Lucas

Hello Sanofar,

Sorry for the delay I was out of office

Unfortunately I am using not using cURL but PowerShell.

However I am unable to translate this cURL sample code into PowerShell working code.
I tried but I am missing something but I can’t find out what …

Anyway thank you for trying to help me

Regards,
Lucas

Hello,

Please find Powershell version of above command

$headers = New-Object "System.Collections.Generic.Dictionary[[String],[String]]"
$headers.Add("Authorization", "Basic <BASE64 Encoded Api Key>")

$multipartContent = [System.Net.Http.MultipartFormDataContent]::new()
$multipartFile = '/Users/manojdhadke/Downloads/Temp Download/sample.json'
$FileStream = [System.IO.FileStream]::new($multipartFile, [System.IO.FileMode]::Open)
$fileHeader = [System.Net.Http.Headers.ContentDispositionHeaderValue]::new("form-data")
$fileHeader.Name = "attachments[]"
$fileHeader.FileName = "sample.json"
$fileContent = [System.Net.Http.StreamContent]::new($FileStream)
$fileContent.Headers.ContentDisposition = $fileHeader
$multipartContent.Add($fileContent)

$stringHeader = [System.Net.Http.Headers.ContentDispositionHeaderValue]::new("form-data")
$stringHeader.Name = "body"
$stringContent = [System.Net.Http.StringContent]::new("Note content")
$stringContent.Headers.ContentDisposition = $stringHeader
$multipartContent.Add($stringContent)

$stringHeader = [System.Net.Http.Headers.ContentDispositionHeaderValue]::new("form-data")
$stringHeader.Name = "private"
$stringContent = [System.Net.Http.StringContent]::new("true")
$stringContent.Headers.ContentDisposition = $stringHeader
$multipartContent.Add($stringContent)

$body = $multipartContent

$response = Invoke-RestMethod 'https://<freshservice domain>/api/v2/tickets/<ticket_nemuric_id>/notes' -Method 'POST' -Headers $headers -Body $body
$response | ConvertTo-Json

Note: Make required changes as per need

Hello,

I tried the same as Lucas. Unfortunately with no success.
After converting the curl-expressing into an JSON and building this in PowerShell I get following error message. 

Can you help?
 

Hello,

If you see response closely, you get an idea. It says you must provide at least one required input like email, phone or … 

Please recheck if email is correctly passed in the request.

Hi Manoj,

as you can see email is provided.(Last tag in data array)
The provided email is a known FS mail adress. By using a curl expressing (without an attachment) a ticket is created. Working fine at Linux but not  by using PowerShell at Windows.

Cheers