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We have configured the Slack Orch app in Freshservice. Is there a way to have the orch app send a direct message to a user? I’m only able to see the option to post a message to a channel in workflow automator. 

Any help would be greatly appreciated! 

Hello @sheriseg, the orchestration application can only post a message to a channel, it cannot send direct messages. I have heard that the functionality to be able to handle direct messages and individual chat conversations for both Slack and MS Teams is something the product teams are working on.

yes, @zachary.king you guide very well.

 

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