How much time taken in test sync of sandbox in Freshservice

The Test sync is just struck at 0% since last 6 hours. Don’t think it will progress. There is no option to stop and start again in a different browser.

@Ammar KB - could you please assist @bhota here at the earliest?

Hi @bhota,

Could you let us know how many changes would it approximately be? If there are multiple changes, There could even be a time out while syncing and it would’ve stopped, You can always write to support@freshservice.com and we can have this raised to our backend team to have this resolved at the earliest. 😀

There are very few changes

5 Workflow changes

1 Ticket Field

1 Business Rule

1 SLA Policy

I have raised a ticket which Kavithaa Parthiban from Freshworks is checking. Here is the ticket link

https://support.freshservice.com/en/support/tickets/13038459

It will be great is the resolution can be expedited.

I raised the ticket as critical but did not receive any fix even after 4 days. I have been following up all the time but finally I had to manually make the changes in prod instance as sync did not work. Sandbox is not working as expected.