How do I configure Freshservice to use the SLA assigned to a Service listed as an Impacted Service in an Incident? I do not see Impacted Service as a Trigger option on an SLA in Admin → SLA and OLA Policies.
In our previous ITSM system we setup SLAs related to the Services, and then selected the Service in the “Affected Service” field - this related the SLA to the Incident based on the Service affected.
Can anyone help?
(Note: moved from inadvertent posting on Freshdesk)