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How to edit the group member?

  • March 21, 2022
  • 3 replies
  • 35 views
sk-73
Contributor
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Dear all,

 

can i check with you guys on how to edit the group member?

 

Will be grateful for any help you can provide.

Thanks.

Best answer by mfedele

Hi @sk-73,

 

Yes you can go on Admin > Agent Groups to Create / Edit / Delete the Agent Groups in your platform.

You can consult FAQ here for basic needs like that here : https://support.freshservice.com/en/support/solutions/folders/50000000046

 

Enjoy

3 replies

mfedele
Skilled Expert
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  • mfedele
  • Skilled Expert
  • Answer
  • March 21, 2022

Hi @sk-73,

 

Yes you can go on Admin > Agent Groups to Create / Edit / Delete the Agent Groups in your platform.

You can consult FAQ here for basic needs like that here : https://support.freshservice.com/en/support/solutions/folders/50000000046

 

Enjoy

Mathieu
sk-73
Contributor
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  • sk-73
  • Author
  • Contributor
  • March 21, 2022

Hi, @mfedele Thank you. It seems like I can only add new agent but not a group. And thanks for the link.

 

 

sk-73
Contributor
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  • sk-73
  • Author
  • Contributor
  • March 21, 2022

I think I just found it. ;) 

Thank you!

 

 

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