In exporting a report how do we include a ticket URL instead of the ticket number only. This will be handy for the one reading the report if he/she wants to view the ticket number.
Question
How to export report with Ticket URL instead of ticket number?
+8- Top Contributor ⭐
Yep looks like the exports perform text only. The url could be generated after the fact in excel as all ticket urls are setup in a domain.com/helpdesk/tickets/ticket# format.
+4- Top Contributor ⭐
Hi,
You can only export a URL field for agents/requesters. It’s a custom field that you need to set up in advance.
As for ticket URLs, you can try via API or set up a custom data migration with a third-party app. Custom data migration is a suitable option if you need:
-
migrate one object as another
-
add custom mapping
-
apply custom filters
In case you need more details on a custom migration, check here.
+16- Top Contributor ⭐
Yep looks like the exports perform text only. The url could be generated after the fact in excel as all ticket urls are setup in a domain.com/helpdesk/tickets/ticket# format.
This would be the easiest way I think to accomplish an active URL in a spreadsheet style report. Thanks
- Zach / ITOps Supervisor - ITSM
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