Skip to main content

Hi there,

who knows what MS Teams permissions in a M365 tenent the Freshservice MS teams Collboartion requires to initialize?

after Clicking Install a MS login prompt appears telling me to have an Admin privilege missing: 


please advise what permissions the user needs to have in Azure? 
is there some Manual on how to setup the azure side for this?

thanks,

 stague71
 

Is it possible to get any more narrowed down - since we do not want to do all with Global Admin) what admin permissions are required? In Azure there are 50+ admin roles possible. to me “Cloud Application Administrator” seems the best guess.


Is it possible to get any more narrowed down - since we do not want to do all with Global Admin) what admin permissions are required? In Azure there are 50+ admin roles possible. to me “Cloud Application Administrator” seems the best guess.

Hi.

Just to clarify a little bit this:

This is required only for enabling the feature. It won't be used anywhere else.

The guide, on FS side, would be:

https://support.freshservice.com/en/support/solutions/articles/50000006387-collaboration-on-tickets-ms-teams

 

As suggested, you may also request further information in a support ticket: support@freshservice.com

 

Hope this helps.

 

Regards,