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Question

How to Manager customer's billing cycle in MSP model

  • September 26, 2023
  • 3 replies
  • 50 views

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Dear Team,

 

If can anyone suggest me how to manager customer’s billing in MSP model. Some time some customer could be more than one contract in term of AMC, So in that case how we can manage customer’s billing cycle such service plan, contract billing kind off features in manage engines. 

 

Is there any possibility to achieve those things.

3 replies

eeha0120
Top Contributor ⭐
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  • Top Contributor ⭐
  • October 7, 2023

Hi.

Actually, yes, but with a development.

The current contract management app offers support; you can contact them and they could offer the development for handling multiple support contracts for a small fee.

 

Hope this clarifies.

 

Regards,


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  • Author
  • Apprentice
  • October 9, 2023

Hi Elvis,

 

I checked with development team and as per their statement it is supported only for vendors not for requestor(Contact) but here my concern is how  can we manage multiples requestor (Contact) ?

 

Thanks

Ankush Mehra


eeha0120
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  • Top Contributor ⭐
  • October 11, 2023

Oh. I see. Interesting.

Let’s wait then from someone else.

Regards,

Elvis