Hello. I need to update the subject from a ticket via API.
I tried to follow this article: https://community.freshworks.com/freshservice-11247/webhook-update-subject-line-when-ticket-logged-16341
But unfortunately this seems not to work! I always get this error:
{
"description": "Validation failed",
"errors": [
{
"field": "description",
"message": "It should not be blank as this is a mandatory field",
"code": "invalid_value"
}
]
}
I don’t want to change the description!
How to do this?
