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internal server error (500) on using API

  • February 25, 2014
  • 5 replies
  • 187 views
J
Apprentice

Hi!

I'm new on using freshedesk APIs.

In my first attempt to add a new ticket using 'POST' method, I receive this error every time.

For sure I'm doing something wrong.

Is there any c# sample I can attach to?

Thanks!

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    5 replies

    D
    Community Debut
    • dean
    • Community Debut
    • March 21, 2014
    Hi Jordi, did you manage to work this out? I am having exactly the same problem...

    Cheers
    Dean

     

    J
    Apprentice
    • jordiserres
    • Author
    • Apprentice
    • March 22, 2014


    Yes. I did.

    Not in this forum though.

    Take a look at: 

    http://codingsexy.wordpress.com/2013/10/28/c-freshdesk-api-post-example/

    Cheers!

     

    D
    Community Debut
    • dean
    • Community Debut
    • March 22, 2014
    thanks, I did come across that and have been trying to make it work with WP8 but not having much success as yet...

    Dean

     

    S
    Contributor
    • shihab
    • Contributor
    • April 1, 2014

    Hi Jodi,


    We had an Issue in ticket creation through API. Could you please check now


    If its not working, Could you please share us the code at support@freshservice.com . I will ask one of the developers to look at it.


    It will be great if you could mention your account url too



    Thanks and Regards

    Shihab Muhammed

    R
    Community Debut
    • robb
    • Community Debut
    • February 6, 2015

    The main problem here is that the API gives you a 500 error with no useful information in it. It's not even JSON, it's an html page. This makes debugging API errors infuriating! 

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