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Currently we use a separate spreadsheet that we use to keep track on how much of a product we have. We will receive our PO in Freshservice and then manually head over there. I was trying to see if there was something I was missing within Freshservice that would allow us to do this? I noticed there is a Add to inventory button on top of the PO but it seems to always be greyed out.

Hi ​@OpaqueOreo,

The "Add to Inventory" button on the PO being greyed out typically indicates that the product(s) within the purchase order have not been mapped to any inventory items in the system.

To resolve this issue:

Make sure that the products listed in your purchase order are linked to corresponding items in your inventory module.

Additionally, verify the status of the PO—if it’s approved or closed, the “Add to Inventory” option will be greyed out; these items should be partially or fully received.

Once the products are correctly mapped to inventory items, the "Add to Inventory" button should become available, enabling you to update your inventory directly from the PO.

If the option is still greyed out, please reach out to our support team to investigate this further. We’ll be happy to assist you in resolving the issue

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