Is it possible to create a requester group so that only agents (not requesters) can access the service requests within a certain service catalogue folder.
I am thinking along the lines for IT requests for IT, where only the IT team (most of which are agents) have the ability to create a service request for another area of IT. I don’t want other requester to be able to see these service requests.
Is that possible? Is there a workaround?
Thanks
Dave
Best answer by zachary.king
Hello
Essentially you are just controlling access to the service item through its visibility in the portal. A trick we use to keep these non-essential agent groups from clogging our drop down lists is to add a “Z” in front of them to drop them down to the bottom of the list.
Here is an example.
Hope that helps!
+11Would you not just setup a requestor group for department IT.
This is what we do.
You can even restrict the Agent groups as well if you want?
Thanks
Dave
+16Hello
Essentially you are just controlling access to the service item through its visibility in the portal. A trick we use to keep these non-essential agent groups from clogging our drop down lists is to add a “Z” in front of them to drop them down to the bottom of the list.
Here is an example.
Hope that helps!
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