When creating a new ticket as an agent, there is an “Add new Requester” link above the requester field. I see this field even for an agent with a custom role that has very limited permissions. Screenshot includes the link I would like to remove.
Question
Is it possible to remove the "Add new requestor" link on the New Ticket creation form
+12- Top Contributor ⭐
Hi.
I guess it can be done, in Portal Customization.
My suggestion would be to submit a support case for this.
They will be able to help; they may take their time, though, as UX team is pretty busy at backend. But they’ll surely help.
Regards,
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