Is there a way to kick off a second service request when a ticket is resolved via workflow? We have a group that is responsible for security group access and then it needs to go to the product group to provide access within the application. They do not want to use tasks.
Answer
Is there a way to kick off a second service request when a ticket is resolved via workflow
Best answer by eeha0120
Is there a way to kick off a second service request when a ticket is resolved via workflow? We have a group that is responsible for security group access and then it needs to go to the product group to provide access within the application. They do not want to use tasks.
Hi.
In Workflows you can use Web Requests of type POST and create tickets using API calls:
Service Desk API for Developers | Freshservice
Hope this helps.
Regards,
+12- Top Contributor ⭐
Hi
This seems another FreshService post on the FreshDesk area.
Regards,
Elvis Henriquez
+12- Top Contributor ⭐
- Answer
Is there a way to kick off a second service request when a ticket is resolved via workflow? We have a group that is responsible for security group access and then it needs to go to the product group to provide access within the application. They do not want to use tasks.
Hi.
In Workflows you can use Web Requests of type POST and create tickets using API calls:
Service Desk API for Developers | Freshservice
Hope this helps.
Regards,
Elvis Henriquez
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