Skip to main content
  • EN

Is there a way to kick off a second service request when a ticket is resolved via workflow? We have a group that is responsible for security group access and then it needs to go to the product group to provide access within the application. They do not want to use tasks.

Hi @alyssia.correa .

This seems another FreshService post on the FreshDesk area.

 

Regards,

Is there a way to kick off a second service request when a ticket is resolved via workflow? We have a group that is responsible for security group access and then it needs to go to the product group to provide access within the application. They do not want to use tasks.

Hi.

In Workflows you can use Web Requests of type POST and create tickets using API calls:

Service Desk API for Developers | Freshservice

 

Hope this helps.

 

Regards,

Terms of Use