Hi @alyssia.correa and @Kamakshi V 

Hope you both are doing great. May you have a great week ahead.

We have a few tips to consider here:

1. This is a FreshService issue posted on FreshDesk forum
2. This is flagged as a issue (which maybe consider as such on customer side), but it’s actually a Feature Request, being that, as a matter of fact, this is a missing feature on the agent

So, I’m not sure if you can move it and convert it to an Idea (I haven’t checked whether this one already exists) or just move to the FreshService forum.

Regards,

Hi @Mahdi.abuhait 

Hope you’re doing great.

This is a wonderful Feature Request. Thank you very much for bringing this up.

I’d suggest you to submit it as an Idea to be developed and delivered here (in case an idea does not already exists), as this is actually a missing feature in the Mobile App:

Freshworks Ideas | Freshworks Community

Please, ensure to share the link to the new/already existing idea in order we can vote for it. The more votes it gets, the more likely it to be developed and delivered.

You might also consider submitting a Support Case (Portal, Chat, Phone, Email):

Contact Support : Freshservice

You might also consider going to the Developers Community, where the people responsible to develop these features are:

Freshworks Developer Community

Regards,

This has been moved to Freshservice for now, @eeha0120  ! Thank you for proactively tagging these requests and helping us ensure that queries are directed to the right place.

Hi @eeha0120, @Kamakshi V, and the Freshservice Community,

Thank you for the guidance and suggestions. I have now submitted the feature request as an Idea on the Ideas platform. You can find and vote for it via the following link:

I appreciate the support and hope this will gain enough traction to be considered for future development.

Thank you very much for sharing the link.

Voted!

Regards,