In the portal, I can link a card directly to a service item.
Can through a card can I link to an incident request and fill in some of the fields in the url?
freshservice.com/a/tickets/new/&SAP default entries?
So that the incident is prefilled with information about SAP items?
Does this make sense?
-R
Ok, i figured out how to do part of this by doing in the URL
https://xx.freshservice.com/support/tickets/new/&subject=Subject+text&description=Description+even+longer+text
so that is working,
but I am trying to get information out of the “category” field now, rather wanting to set the category field.
&custom_ojbectbcategory]=First_Choice but the custom_object part is not being set.
Any thoughts?
Hello
Sorry, yes, this is a freshservice question.
I also noticed a similar situation just now with this 8171 one, but now I got the clarification of it . Thanks.
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