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Question

Linking directly to an incident from the Portal

  • August 6, 2024
  • 4 replies
  • 49 views
Vanderdecken
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In the portal, I can link a card directly to a service item.

Can through a card can I link to an incident request and fill in some of the fields in the url?

freshservice.com/a/tickets/new/&SAP default entries?

So that the incident is prefilled with information about SAP items?

Does this make sense?

 

-R

Remember to focus on training all of your staff.

    4 replies

    Vanderdecken
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    • VanderdeckenTop Contributor ⭐
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    • August 6, 2024

    Ok, i figured out how to do part of this by doing in the URL

    https://xx.freshservice.com/support/tickets/new/&subject=Subject+text&description=Description+even+longer+text

    so that is working,

    but I am trying to get information out of the “category” field now, rather wanting to set the category field.

    &custom_ojbect[category]=First_Choice but the custom_object part is not being set.

    Any thoughts?

    Remember to focus on training all of your staff.
    alyssia.correa
    alyssia.correa
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    Hello @Vanderdecken - is your query related to Freshservice? I see it is marked under the Freshsales forum and that’s why no reply! I’m tagging @Daniel Söderlund to chime in!

    Ally, Freshworks Community Manager
    Vanderdecken
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    • VanderdeckenTop Contributor ⭐
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    • September 25, 2024

    Sorry, yes, this is a freshservice question.

     

    Remember to focus on training all of your staff.
    ayesha aslam
    Community Debut
    • ayesha aslam
    • Community Debut
    • September 26, 2024

    I also noticed a similar situation just now with this 8171 one, but now I got the clarification of it . Thanks.

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