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Hi all,

I have created some items in the Service Catalogue for Hardware provisioning. One of these items is for instance a Work from Home set in which the requester can select related items such as monitor, keyboard, mouse, headset etc….

Now, we also want to generate documents based on the submitted items. I have managed to generate a document now but it only comes up with the Master item and not the related items. We need to capture in the document also which related hardware items have been provided.

 

I am currently using this:

 

So question would be if there is a placeholder for the related items:

 

Update: I just tried the placeholder {{ticket.request_summary}}

It works fine in the mail but not when i try to generate the document 😒

 

 

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