I found a slight problem when manually adding an approval to a ticket.

If you click the ‘Request Approval’ in the Approvals-Tab of the ticket, it opens the sidebar with the approval request and pre-fills the ‘To’ field.

But here is the problem, it does not pre-fill the configured requestors manager, but instead it pre-fills the company-head, this led to some issues when the CEO or General Manager complains about getting approval requests for things he really should not be needed for.

Is there a way to change this default behavior to pre-fill the (correctly configured in the system) requestors manager and not the company head?

For info: in workflows approvals are set to use the manager, that works find, it is just about the manual adding of an approval where it pre-fills the company head. But it would be unnecessary extra work having to manually look up who the requestors manager is and manually correcting that each time when manually asking approval, aside of the fact that you have to keep reminding everyone now to use the pre-filled name (which guaranteed will keep happening)