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Moving to a new FreshDesk Instance

  • February 13, 2026
  • 1 reply
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I set up an Enterprise Freshdesk instance independently for my team outside of IT since they were not ready to commit and now, they want to discontinue mine, set up a new Enterprise instance, expand it to other teams and basically take ownership. I spent a lot of time setting up the automations, fields, etc and we have been using Freshdesk for well over a year now. Is there any way for me to export everything I have created so I can import it into this new instance? Or do I have to manually recreate everything all over again?

1 reply

Roxwell
Top Contributor ⭐
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  • Top Contributor ⭐
  • February 16, 2026

unfortunatly, they’re differnt tools. you need to start again.