Skip to main content

MSP and field templates

  • December 14, 2015
  • 12 replies
  • 96 views
V
Apprentice

Hi, 

currently working in MSP mode and we would like to have different ticket templates based on company, so each company can have different field templates.


Please advice how can we implement this scenario.



BR,

Vladimir Josifovski

    This topic has been closed for replies.

    12 replies

    S
    Community Debut
    • sandhya.s_old
    • Community Debut
    • January 7, 2016

    Hi Vladimir


    It is possible to display a dynamic form based on the "company" field's value.


    Please let me know if more information is required on this, I'll send you a detailed E-mail and we can work on it.


    Thanks and Regards 

    Sandhya Sriraman


    V
    Apprentice

    Thanks for the answer, looking forward to your email!


    BR, 

    Vladimir Josifovski

    S
    Community Debut
    • shawn_13806
    • Community Debut
    • February 11, 2016

    I'm also curious as to how you could set this up

    E
    Apprentice
    • ehynes
    • Apprentice
    • February 17, 2016
    I would also like to see how this is all set up, if someone could get back to me.

     

    S
    Community Debut
    • sandhya.s_old
    • Community Debut
    • February 17, 2016

    Hi Shawn and Eddie 


    Sure. I'll send you an E-mail with the details.


    Thanks and Regards

    Sandhya Sriraman

    E
    Apprentice
    • ehynes
    • Apprentice
    • February 22, 2016
    Hi the email didnt actually tell me how to set this up. It just told me it could be done.
    Can it be done and if so how.

     

    S
    Apprentice

    Has there been any real solution to this yet?

    M
    Apprentice
    • movergaard
    • Apprentice
    • January 12, 2017

    I don't suppose you could send me an email with this as well? 

    J
    Community Debut
    • jasmine.pene
    • Community Debut
    • June 9, 2017
    Please send through email to me as well please. Cheers.

     

    K
    Contributor
    • kkhalil
    • Contributor
    • June 19, 2017

    Hey, instead of sending all these individual emails, can you just turn this into a solution article and link it here? That's like...what that feature is for.

    T
    Community Debut
    • treibling
    • Community Debut
    • August 20, 2017

    We would like to know this as well.  Freshdesk has ticket templates and in Freshservice I don't see this as an option.  Please send us the details so we can configure this for our trial.

    D
    Contributor

    Hi, I'd like to have the document as well. Can you please send it to me via email please ?

    Terms of UseAccessibility statement