I was wondering how you handle multiple incoming email addresses and replies to tickets etc? For example, we currently have a support@CompanyA.com email address set up and we now need to introduce support@CompanyB.com

Can tickets be assigned automatically to the relevant Agent Groups?

Once a ticket has been created, how do I control which address the replies come from? I don't want CompanyB contacts being emailed from support@CompanyA.com

I was also wondering if anyone else out there has moved from having a single company in Freshservice to having multiple companies and how you found the migration process?