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Question

New Hire ticket comes in I want to take a parent ticket and link it to the child tickets how do I do that

  • September 16, 2022
  • 1 reply
  • 53 views
R
Apprentice
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If user put in a new hire I want the tickets to come in already linked to the parent ticket and not creating multiple tickets. Just one ticket and the rest child tickets 

    1 reply

    zachary.king
    Top Contributor ⭐
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    • zachary.kingTop Contributor ⭐
    • Top Contributor ⭐
    • September 16, 2022

    Hello @rgilliam Have you looked at using the Employee Onboarding Module for Freshservice?

    https://support.freshservice.com/en/support/discussions/topics/326885

    Hope that helps!

    - Zach / ITOps Supervisor - ITSM
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