I am configuring the new Offboarding module and curious how others handle this. We have people who put in a notice obviously 2 weeks in advance, but sometimes in the nature of our business, it could be months in advance. HR submits the ticket currently (I have a service item for Offboarding and not in the onboarding module) and a WFA that sets the due date as the offboarding date. This does make some of the tasks/tickets go late because we do not disable their access until the day they leave.
With the Offboarding module, I want to do it differently. How are people handling the due date for offboarding? We want to disable AD access as soon as they leave, but the other tickets should have a later due date. Do you have a WFA set to make the due date for the AD ticket the separation date? And what about the other tickets? If you use a WFA to set the due date, do you use an API to get the separation date to set the due date?
Join the Community or User Group to Participate in this Discussion
Join the Community
Already have an account? Login.
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.