Offboarding module always assigns initiator department (HR)

​@Gerald if you go to analytics and use the curated report it has a department indicator on there.  We don’t use departments in our environment so I’m not sure if it is showing the originator department or the requesteds offboarding department, but it is a good place to look.  Let me know if that's what would help you so that I also have a better understanding of what it does.

 

Hi ITMike, 

It’s funny you say that, because you’ll notice in that curated report you cannot sort by Department. You probably can’t tell if you don’t use departments, but using their premade widget and curated report won’t work, either. I was on with a FS engineer who said the same thing and it’s evidently a bug which they asked me to submit - they need many people to submit to fix it I guess.

That’s how I first noticed it. Employee Offboarding also only shows as “offboarding,” which showed in the dev’s environment as well. 

How can we create a report to track offboards by department, showing counts like 10 for Sales or Manufacturing, and automatically generate a ticket if the offboarded user belongs to Sales or Accounting?

The problem is you can’t sort by Department. There was a sort of roundabout way to do it using all tickets rather than their built in widget of offboard and onboards, but I don’t recall now.

Why does the Offboarding module always assign the initiator department as HR? Can this behavior be customized or changed to reflect the actual initiating department?