Bump! 

Any guidance on how to get our new softphone (Bria app) to understand the phone numbers that are being displayed on the webpage?

What kind of changes can I make in FS so Bria (softphone app) will recognize a phone number like Google page does?

Is there a Marketplace app for this?  Can I do this with Business rules for forms somehow?

@support @rashmi.nag @zachary.king @alyssia.correa @Ammar KB @Isaac Thomas 

Any suggestions welcome!

TY!

OMG - I got it to work!  Sort of.

I was able to edit the html right on the ticket page with this code and it triggered the Bria app to see it as a dialable number.

<a href=”tel:++12223334444”>1-222-333-4444

</a>

So, anyone know how to mod a FS ticket page permanently?

hmm post just got killed

presumably bc I included html - here it again without the actual code

Anyone know how to permanently mod the FS ticket pages with this code to enable ANY softphone to recognize a phone number?

@rhea.desouza @rashmi.nag @alyssia.correa @Isaac Thomas who would know this please?

@Ammar KB @rajagopal.baladhandayutham - Can you please help Bryn with her query?

Could I create a custom field that wraps the phone number with this html code ?

Would Liquid Filters or some other workflow be able to do this?

OMG - I’m onto something!!!!!

Create Solution Article and insert the code for dialing with the softphone app and it is a bloody clickable link that does, in fact, launch the app when the solution is inserted into a Note

Just have to see if I can get parameterization to work so it pulls the phone from the Requester and/or Company

None of the fields seemed to want to accept the html - presumably that’s by design to protect the FS DB.

y’know I’m pretty tired of this lie

Any time a post gets killed it never reappears

So must recreate my previous post - how annoying.

I’m onto something - I created a Solution Article where I edited the code directly and then inserted it into a note on the ticket and this is a clickable link that launches the Bria softphone app.

However I did find that none of the fields seemed to accept the   h  t  m  1   code to create a clickable field on Requester, Company or Ticket

@BrynCYDEF Thank you for elaborating the issue you're facing. We can have this checked. Can you raise a support issue with us at support@freshservice.com.