Outbound call using other softphone with Fresh Service Contact?

Bump! 

Any guidance on how to get our new softphone (Bria app) to understand the phone numbers that are being displayed on the webpage?

What kind of changes can I make in FS so Bria (softphone app) will recognize a phone number like Google page does?

Is there a Marketplace app for this?  Can I do this with Business rules for forms somehow?

@support @rashmi.nag @zachary.king @alyssia.correa @Ammar KB @Isaac Thomas 

Any suggestions welcome!

TY!

OMG - I got it to work!  Sort of.

I was able to edit the html right on the ticket page with this code and it triggered the Bria app to see it as a dialable number.

<a href=”tel:++12223334444”>1-222-333-4444

</a>

So, anyone know how to mod a FS ticket page permanently?

hmm post just got killed

presumably bc I included html - here it again without the actual code

Anyone know how to permanently mod the FS ticket pages with this code to enable ANY softphone to recognize a phone number?

@rhea.desouza @rashmi.nag @alyssia.correa @Isaac Thomas who would know this please?

@Ammar KB @rajagopal.baladhandayutham - Can you please help Bryn with her query?

Could I create a custom field that wraps the phone number with this html code ?

Would Liquid Filters or some other workflow be able to do this?

OMG - I’m onto something!!!!!

Create Solution Article and insert the code for dialing with the softphone app and it is a bloody clickable link that does, in fact, launch the app when the solution is inserted into a Note

Just have to see if I can get parameterization to work so it pulls the phone from the Requester and/or Company

None of the fields seemed to want to accept the html - presumably that’s by design to protect the FS DB.

y’know I’m pretty tired of this lie

Any time a post gets killed it never reappears

So must recreate my previous post - how annoying.

I’m onto something - I created a Solution Article where I edited the code directly and then inserted it into a note on the ticket and this is a clickable link that launches the Bria softphone app.

However I did find that none of the fields seemed to accept the   h  t  m  1   code to create a clickable field on Requester, Company or Ticket

@BrynCYDEF Thank you for elaborating the issue you're facing. We can have this checked. Can you raise a support issue with us at support@freshservice.com.