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Pass company ID in ticket API?

  • August 17, 2017
  • 3 replies
  • 33 views
A
Apprentice

When you create a ticket with the FreshService API, is there a way to open a ticket for a specific company ID? I've tried passing the ID with both company_id and department_id but it never opens the ticket or creates the customer under the proper company.

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    3 replies

    suvashini.balashanmugam
    Forum|alt.badge.img+4

    Hi Alex,


    Hope you are doing well.


    You should be able to create a ticket with the Company/Department value in the ticket. Can you please try the following command and let us know if you face any issues in creating a ticket with Department/Company ?


    curl -u suvashini@test.com:test -H "Content-Type: application/json" -d '{"helpdesk_ticket":{"description":"Some details on the issue ...", "subject":"Support needed..","email":"suvashini@test.com","priority":1, "status":2, "source":2,"ticket_type":"Incident","department_id":1000130588},

    "cc_emails":"superman@marvel.com,avengers@marvel.com"}' -X POST https://domain.freshservice.com/helpdesk/tickets.json


    Please pass the company ID as "department_id":1000130588 mentioned in the above command.


    Let me know if you need clarification!


    Many thanks

    Suvashini

    D
    Apprentice
    • danielm
    • Apprentice
    • September 28, 2018

    How do I get the numbers for the departments in my portal?


    govind.sudarsan
    Contributor

    Hi Dan,


    You can use the API to view the list of departments, https://api.freshservice.com/#view_all_department to find the Department ID of each department. Let us know if you have any difficulties with the same.

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