Permissions Required for Accessing /api/v2/agents API

It may not be the role it may be the key is incorrect, have you confirmed that the key works with other lower permission GET like seeing a ticket, to confim that’s right first. 

#MadeThatMistakeBefore

We checked these endpoints with the API key and they are working well:

• /api/v2/agents/me
• /api/v2/assets
• /api/v2/tickets

So the API key should be valid?

I use an API key for a Service Account that has Account Admin and a custom FreshWorks Admin role.

Thanks! Do we have to use Admin role? Could I just assign some permissions as our IT refuses to assign an admin role to an account.

Its the admin role and “view agents”

The request is to clarify permissions needed for the /api/v2/agents endpoint to access all users/agents' info via API. A 403 Forbidden error shows up despite valid API credentials.

You can view the permissions that an admin role gives and then create a new role that has the same permissions as that of admin role (just disable the account management and play god radio button as shown below) .

Also just ensure if the API key is enabled under agent profile > permissions